Legal

Privacy Policy

This Privacy Policy explains how Bach Nganloc collects, uses, discloses, and safeguards information when you visit our website or use our dashboard. This is a general template provided for informational purposes and should be reviewed and adapted to reflect your actual data practices and applicable law before use.

Last updated: [Insert Date]

1. Introduction

Bach Nganloc ("Bach Nganloc", "we", "us", or "our") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy describes the types of information we may collect from you or that you may provide when you access our website, create an account, or use our AI-driven copy-trading dashboard (collectively, the "Service"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms described here, please do not access or use the Service.

2. Information We Collect

We may collect several categories of information, including:

  • Account information: name, email address, phone number, and login credentials provided when registering or requesting access to the dashboard.
  • Profile and preference data: investment preferences, risk tolerance indications, and configuration settings entered within the Service.
  • Usage data: information about how you interact with the Service, including pages visited, features used, timestamps, and referring/exit pages.
  • Device and technical data: IP address, browser type and version, operating system, device identifiers, and general location inferred from IP address.
  • Communications: records of correspondence when you contact us through forms, email, or other channels.
  • Cookies and similar technologies: data collected through cookies, pixels, and local storage as described in Section 6 below.

We do not knowingly collect sensitive financial account credentials (such as brokerage passwords) through this website; any integration with third-party trading accounts is governed by separate terms disclosed at the point of connection.

3. How We Use Your Information

We may use the information we collect for purposes such as:

  • Providing, operating, and maintaining the Service and dashboard functionality.
  • Creating and managing your account and verifying your identity where required.
  • Responding to inquiries, support requests, and other communications.
  • Personalising content, settings, and recommendations within the Service.
  • Monitoring usage trends to improve performance, security, and user experience.
  • Detecting, investigating, and preventing fraudulent, unauthorised, or illegal activity.
  • Complying with applicable legal, regulatory, or contractual obligations.
  • Sending administrative communications, such as updates to this Policy or changes to the Service.

We do not use personal information to make final investment decisions on your behalf without your knowledge; any automated analysis is intended to inform, not replace, your own judgment, consistent with our Terms of Service.

4. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving the Service, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time by contacting us, without affecting the lawfulness of processing carried out before withdrawal.

5. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

  • Service providers: third-party vendors who perform functions on our behalf, such as hosting, analytics, customer support tooling, and email delivery, under confidentiality obligations.
  • Business transfers: in connection with a merger, acquisition, reorganisation, or sale of assets, information may be transferred as part of that transaction.
  • Legal requirements: where disclosure is required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Bach Nganloc, our users, or others.
  • With your consent: in any other circumstances where you have explicitly agreed to the disclosure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service, remember preferences, understand usage patterns, and support basic security functions. You can configure your browser to refuse some or all browser cookies, or to alert you when cookies are being set. However, if you disable or refuse cookies, some parts of the Service may become inaccessible or not function properly.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of your relationship with us, legal or regulatory requirements, and the need to resolve disputes or enforce agreements.

8. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on where you are located, your information may be transferred to, stored, and processed in a country other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to:

  • Request access to, or a copy of, the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to certain exceptions.
  • Object to or request restriction of certain processing activities.
  • Request portability of information you have provided to us.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding to certain requests.

11. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete such information.

12. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this Policy periodically to stay informed about how we handle your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out through the details provided on our Contact page.

This Privacy Policy is a general template and does not constitute legal advice. Bach Nganloc recommends obtaining jurisdiction-specific legal review to ensure full compliance with applicable data protection and privacy laws.